Privacy Policy

We respect your privacy and are committed to protecting your personal data. This policy explains what we collect, why we collect it, and how we keep it secure. It applies to all visitors, clients, and users of this website.

1. Information We Collect

We may collect:

  • Personal details (name, email, phone number, job title)

  • Business information (organisation, role, service interests)

  • Website usage data (pages viewed, interactions, IP address, device type)

  • Communication data (messages, enquiries, form submissions)

2. How We Use Your Information

We use your data to:

  • Respond to enquiries and deliver requested services

  • Improve website performance and user experience

  • Manage client relationships

  • Send updates when you opt in

  • Meet legal and regulatory obligations

3. Legal Basis for Processing

We process data under:

  • Consent

  • Contract

  • Legitimate interests

  • Legal obligation

4. Data Security

We use appropriate technical and organisational measures to protect your information from loss, misuse, or unauthorised access.

5. Sharing Your Data

We do not sell your data.

We may share information with:

  • Trusted service providers (hosting, analytics, email services)

  • Professional advisers

  • Training and Examination Certification partners (EXIN, BCS)

  • Regulators or authorities where legally required

All third parties must comply with UK data protection law.

6. Cookies & Analytics

We use cookies to understand site usage, improve performance, and personalise content. You can manage cookie settings in your browser.

7. Data Retention

We keep personal data only as long as necessary for the purposes described above or to meet legal requirements.

8. Your Rights

Under UK GDPR, you can:

  • Access your data

  • Request corrections

  • Request deletion

  • Restrict or object to processing

  • Withdraw consent

  • Request data portability

Contact us to exercise any of these rights through the Contact form.

9. International Transfers

If data is transferred outside the UK, we ensure appropriate safeguards are in place (e.g., adequacy decisions or standard contractual clauses).

10. External Links

Our website may link to third‑party sites. We are not responsible for their privacy practices or content.

11. Updates

We may update this policy from time to time. The latest version will always appear on this page.

12. Contact

For questions about this policy or your data, please contact Carol Richards at support@raibydesign.uk or writing to us at our Registered Address: RAI By Design Limited, 16 Furze Hill Drive, Poole, Dorset BH14 8QL