Training + Examination Terms + Conditions

These terms apply to all courses and EXIN-related exam services delivered by RAI By Design Ltd, an EXIN Accredited Training and Examination Organisation (ATO).

By booking a Class or Exam through us, you agree to the terms below.

1. Bookings

  • A booking is confirmed once you receive an email confirmation which details the date and times of the Course AND the appropriate payment has been made in full. Bookings are only provisional until paid in full.

  • EXIN Anywhere Exam Vouchers are included in the price of the Course and cannot be issued stand-alone unless purchased as a Retake Voucher or negotiated through prior agreements.

  • EXIN Anywhere Exam Vouchers are associated with individuals and issued via their email address upon completion of the Courses.

  • For corporate clients, a signed proposal, purchase order, or written acceptance may be required.

  • We reserve the right to decline or reschedule bookings to maintain RAI By Design Ltd and EXIN quality standards due to trainer availability, or minimum participant numbers.

  • Access to EXIN training materials (“Basic Training Material”) is provided only to registered participants and must not be shared.

  • All Courses are delivered in English via Microsoft Teams. Participants are responsible for ensuring that have set up a free Microsoft account for themselves or have access to an existing Work/School or Personal Microsoft Account.

  • Candidates will have the opportunity to you publicly available free AI Assistants during some sessions in the Course (eg. ChatGPT, Claude) or if they have access to Microsoft Copilot - any can be used within any daily credit or usage limits they already have.

2. Payments

  • Bookings must be paid in full once confirmed and at least 7 days before the Course commences unless other payment terms have been agreed with RAI By Design Ltd.

  • Payments can be made by credit or debit card or bank transfer using details shown on the confirmation invoice.

  • Late payment may delay access to training materials, exam registration, or candidate accounts or result in Course Bookings being cancelled or rescheduled.

3. Cancellations & Refunds

Client‑initiated cancellations

  • More than 14 days before the session: full refund or credit note.

  • 7–14 days before the session: 50% refund or credit note.

  • Less than 7 days: no refund, but you may transfer your place to another participant at no cost.

Provider‑initiated cancellations

If we must cancel due to trainer illness, low enrolment, or other operational reasons, you will be offered:

  • a new date, or

  • a full refund of the Course fee.

4. Rescheduling

  • You may request to reschedule once without charge if submitted at least 7 days before the session.

  • Rescheduling within 7 days may incur an administrative fee.

  • Corporate clients may reschedule group sessions with 14 days’ notice.

  • Rescheduling exam slots is subject to EXIN’s rules and may require a new voucher if deadlines are missed.

5. Expenses (for On‑Site Delivery)

Where in‑person delivery is agreed:

  • Travel, accommodation, and reasonable subsistence expenses will be charged at cost for the EXIN-Approved Trainer hosting the Course and estimated prior to course delivery and will be invoiced once the Course has been delivered. Course fees still need to be paid in advance.

  • Mileage is charged at HMRC’s standard rate.

  • Venue, equipment, and catering costs are the responsibility of the client unless otherwise agreed.

6. Exam Vouchers (EXIN)

  • Exam vouchers are issued only after full payment is received and Course Certificates have been issued post-event.

  • Once generated, vouchers are non‑refundable and non‑transferable, in line with EXIN policy.

  • Voucher validity periods are set by EXIN and cannot be extended by us.

  • Candidates are responsible for booking their exam slot using EXIN’s instructions. BEFORE booking a Video-Proctored exam, check your computer requirements are suitable and meet EXIN’s requirements

  • If a candidate misses their exam slot, arrives late, or fails to meet technical requirements, a new voucher may be required at the candidate’s cost.

  • Additional EXIN Anywhere Exam Vouchers cost £300 each excluding VAT per Voucher.

7. Exam Requirements (EXIN)

Candidates must comply with EXIN’s exam rules, including:

  • Providing valid, government‑issued identification

  • Meeting all technical requirements for remote proctoring (camera, microphone, stable internet, quiet environment).

  • Following proctor instructions and security checks

  • Ensuring the exam environment meets EXIN’s integrity standards.

  • Learn more about the EXIN Anywhere Exams online in this 3 minute video and the EXIN Anywhere Do’s and Don’ts

Failure to comply may result in exam termination without refund.

8. Additional Needs & Reasonable Adjustments

We support candidates with additional needs in line with EXIN’s Reasonable Adjustments Policy.

  • Requests must be submitted at least 14 days before the exam booking, ideally mentioned at the time of Booking

  • Supporting documentation may be required (e.g., medical evidence).

  • Adjustments must be approved by EXIN before the exam date.

  • We will work with you to ensure an inclusive learning experience.

9. Use of Training Materials

  • RAI By Design Ltd and EXIN training materials (“Basic Training Material”) are licensed for personal study only.

  • Materials may not be copied, shared, reproduced, or distributed.

  • Our own proprietary frameworks, templates, and resources remain the intellectual property of RAI By Design Limited.

10. Candidate Responsibilities

Candidates are responsible for:

  • Ensuring they meet the prerequisites for the course or exam

  • Booking their exam within the voucher validity period

  • Checking technical requirements for remote exams

  • Arriving on time for training and exam sessions

  • Maintaining academic integrity and complying with EXIN exam rules

11. Indemnity

You agree to indemnify and hold us harmless against any claims, losses, or damages arising from:

  • misuse of training materials

  • breach of EXIN exam rules

  • failure to follow instructions or meet technical requirements

  • actions taken based on training content without appropriate professional advice

  • breach of these terms by you or your organisation

Our liability is limited to the fees paid for the specific service.

12. Changes to Services

We may update course content, delivery formats, or exam processes to reflect:

  • EXIN policy updates

  • certification changes

  • regulatory developments

  • best practice improvements

The most current version of these terms will always appear on this page.

13. Contact

For questions about bookings, payments, or EXIN exam arrangements, please email support@raibydesign.uk